This policy is meant to explain the manner and the cases in which Synergy Investments Ltd (“Company”) refunds payments of its clients.
Date of the latest update: 25.03.2020.
- The Company
refunds its clients’ payments solely via the same payment system, to the same
credit / debit card or bank account from which the funds have been originally
- The Client is
liable for all the refund fees.
- The refund is made
within 7 business days.
- The Company has
the right to return the funds to the Client, if within 3 months from the date
of the deposit, no trading activity has been recorded on the trading accounts.
- According to the
Company’s AML policy, the Company has the right to make a refund and to freeze
the Client’s account without a notification, if the Company believes the
Client’s activities to be connected with money laundering, terrorism financing
or other criminal activities.
- If the Client would
like to withdraw their funds from the Client account, they should send a
withdrawal request. The withdrawal procedure description can be found in the
- By becoming the
Client of the Company the Client agrees not to request or demand a refund or
chargeback from their bank or credit card provider at any time while or after
using the Company’s services. Any attempt to do so may be considered as breach
of the Client Agreement. If the Company however receives chargeback for any
transaction, it reserves the rights to freeze the Client’s current balance with
the Company and to send the funds back after all fees have been charged.
- The Company
reserves the right to review and/or amend the Refund Policy, at its sole
discretion, so please re-read it regularly. If the Client continues to use the
website services or visits it, they agree automatically with changes introduced
to the Policy.